Recently I’ve been experimenting with Hipstamatic on my iPad for processing digital photos.
I’d grown tired of the overwhelming complexity and cluttered interface of LightRoom, and although I do like a lot of what it does, for me it’s like using, not so much a sledgehammer, but an entire demolition squad with wrecking balls and explosives, to crack a nut.
As mentioned in the post about Hipstamatic, I also dislike that Adobe doesn’t offer LightRoom now as a stand alone purchase.
As far as I can figure out, you can only have it as part of a subscription plan.
Mine is one of the cheapest, at £10.10 a month, but to me this seems expensive when I using perhaps 50 pence worth of its features (and don’t use any of the other apps included, or any of the cloud storage).
So I explored cancelling my subscription, assuming it would be a simple process, and I would just be charged the remainder of the month I’m in, then the subscription would end.
I was informed that if I cancelled now there would be a £29.99 cancellation fee as my subscription doesn’t end until July.
This was news to me.
I assumed that as I had been a customer for over three and half years, and had always paid monthly (which has added up to something extortionate like £450 over that period), that I would only need to give a maximum one month’s notice.
Next, I was offered a special deal “only for existing customers” to avoid paying the cancellation fee, and have 60 days free use of the plan I already have.
Because I wasn’t prepared to forfeit the equivalent of three month’s subscription fees to end the service in less than a month, I went with this option. For now.
Out of protest, I’m not planning to use LightRoom anymore.
Yeh I know they don’t know or care, but it makes me feel better about it.
I’ll try to cancel again after 60 days and see what they say the cancellation fee is then, and what further offer they conjure up to try to entice me to stay.
The whole episode has left a very bad taste in the mouth.
I was already disgruntled that I was paying so much for so little, and there wasn’t a cheaper plan that suited me, or better still a pay once and keep the software option like there used to be a few years back.
But to then charge three month’s fee to cancel seems criminal.
How do they possibly think this practice can reflect well on them in any shape or form?
It’s been the unfortunate final nail in the coffin for LightRoom, for me. When there are other, far more friendly (and much cheaper, or free!) options available, why would I stay with them?
So it looks like from this point onwards, the future is Hipstamatic!
Have you had any such experiences with Adobe? Which software do you use for processing, and do you feel it’s good value?
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